Romano’s Jewelers – Glendale – Glendale, CA
address:
2175 Glendale Galleria
Glendale Stainless Steel Pendants, CA 91210
Neighborhood: Glendale
TEL: (818) 500-1545
Hours:
Mon-Sat 10 am – 9 pm
Sun 11 am – 7 pm
About This Business:
Reviews
:
Chuck M.
Mindy H.
Camelia T.
Christina o.
went in with my fiance. helped by both sandy and anthony, asst manager and manager. they sold me a band that came as part of a set so i thought that was nice. band wasnt the size i wanted so rather than shrink it they just ordered hersize. came in a week later and it was ready. but, ring was a bit small, so they said i can come in and exchange it or resize it. even offered me a free carnival cruise. price was a little high, but i got a 1/2 ctw princess channel white gold band for 900, however the color was better quality than other stores offering me cheaper prices. i thought customer service was great thats why im wriitng this review. brought out water, cleaned my fiances engagement ring, gave us gift cards towards a future purchase, probably m,y wedding band! all around great experience
If I could give this place 0 stars, I would.The first time BH and I came here a few weeks ago, we were quite pleased with the customer service. ?The big guy (owner?) and the Chinese lady were working there helped my boyfriend and I pick out a setting and a diamond. ?The center was around 1 carat, princess cut and the setting was around $650. ?Total was around 10k. . .and a few days later, the owner called my boyfriend and said he would give us the ring for around $8750. ?Really cheap.Good thing we didn’t buy it then and there. ?The owner told us he was having a diamond show today (11/27) and that we should stop by.We did and we were HORRIFIED by what we found. ?The service was AWFUL. ?The sales people that helped us at IOTR, Diamond Center, even Helzberg remembered us and even the settings and diamonds we were looking at. ?The Chinese lady and the owner did not recognize us.Bad mistake.The Chinese lady helped us again and showed us the SAME setting for $6k. ?She said it was half off and now $3k. ?Bullshit. ?She even had the nerve to show me a setting that was $17k!!!! ?I nearly choked when she showed me the price tag, and even had the AUDACITY to say it was now half off for $8k.People, the prices she quoted me were for JUST THE SETTINGS and DID NOT include the center stone. ?I got really curt with her, and basically straight up told her (loud enough so others could hear) that I could get the same setting but BETTER quality with BETTER diamonds for way less – for $1500 or less. ?I grabbed BH’s arm and we got out of that hell hole.Please do not EVER buy from Romano’s. ?Obviously they care more about making a profit than helping out customers. ?To think they thought we were stupid enough to fall for the “raising prices up only to give you half off” scam to make you think you’re getting a better deal – that won’t work on us. ?We’ve shopped around enough and been to enough places that we can smell a rat when it comes crawling out of a sewer.
Well, the good news is that I found the ring I want here! The service started out great from a lady named Sandy. She showed me rings beginning with the really expensive ones. I told her those were way out of the budget so she took me over to a lesser selection. In this selection I found the perfect ring. Sandy moves very fast and jumped straight into talking money with my boyfriend. It probably took about 10 minutes from when we walked in to Romano’s, to talking money. I was kind of… “NBD but really?” about that. One thing that really annoyed me was that while she was talking money with my boyfriend, I was naturally browsing more rings through the cases, and then, naturally, wanted to try on more huge expensive rings just for fun. I mean, after all, we were only in there for about 20 minutes. When I asked to try on a few more rings, she kept telling me to “hold on” and “let me finish” in a bossy way. My boyfriend and I would look at each other and giggle or secretly make faces when she’d do this. It happened a few times. Luckily, we’re not super picky and were just there to have fun and find the right ring… So we did that – with each other and had a great time. Sandy is a very nice lady and I do believe she had our best interest in mind. We’d go back, but we have experienced better. And I’m really happy that I found the ring I want! I’ve been looking, trust me. 
This store is just full of BLING!! G’ddam Stainless steel jewelry!! Don’t go blind in here, folks rhinestone jewelry!! This is your one stop for all the bling you could ever need and/or want. I stopped in here once, before the store moved upstairs near JC Penney. ?I noticed, they sell a lot of gawdy things. ?They sell everything from iced out watches and cuff links to huge cross pendants and rings of all sizes. ?I do not know how the quality of their merchandise is, but you could definitely go blind in here. They offer in house financing as well. ?Just like every other jewelry store,they are preparing for their Valentines Day sales!! Look to them if your girl or guy has some serious taste or is just picky and wants something real unique. THey will even make custom pieces for you. While the sales people seem real cold, they are quite friendly. I have yet to purchase anything here. . . but that’s because the piece I like is about $7,000+
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